| that I my warranty conmpay inspector had come out earlier that day and that he just left but I would have to pay for the cost if I wanted it fixed. I said what do you mean that he just left I have a bumper to bumper warranty. I called up warranty direct and they told me that the inspector left because the dealership did not have the sunroof taken apart. I called the dealer back up and they said that the request was ridiculous. They said that they were not going to take apart the entire thing to show the inspector the broken part unless they were guaranteed pay for the labor. I asked how much and they quoted me $500 because to take it apart the way that the inspector wanted, it would take a very long time. I told them to go ahead and do it and I called warranty direct to send the guy back out. Warranty Direct told me that I would have to pay for an inspector to come back out because he was already there once. I told them that it was BS. Why did I have to pay for someone to come back out when they didn't coordinate with the dealer to begin with? Well I was not going to pay 500 + 100 = 600 to get sunroof looked at before any work was even done. They said that if the warranty conmpay would only pay for the part that was broken if it were found faulty. WTF??? I called the dealer and told them to just forget it. My sunroof hasn't been used since.Attempt #2: 10/10/2011 I brought in my car into the dealer last Friday because the engine was misfiring and the engine light came on. Well when I called the dealer on Monday, they said that Warranty Direct ( whom they said they never ever heard of ) would NOT pay for most of the items on the bill. They would cover a few sensors and that was it. The shop had to reflash the PCM with upgraded firmware as the old version would cause the misfiring of the pistons. The misfiring caused oil to get into the crank case and air charge temperature sensor so they had to clean it out. They also had to replace the thermostat and gasket.Well called up warranty direct and they said that according to their file, they did not deny anything. So I called the dealer back up and they said that the number that they called with the claims department said that those items were denied. I asked them what exactly was denied and that I had bumper to bumper coverage. The dealer said that perhaps I bought the wrong policy. I told them that I was looking at it in front of my face and indeed I had bumper to bumper. The shop told me that Warranty Direct would only cover the parts and labor associated with a few sensors and thermostat. They would NOT cover the cost of cleaning up the oil that got into the crank case ( which stemmed from the misfiring ), they would NOT cover the flashing of the PCM because there was no code returned for it but only a manufacturer recommendation to update it, and that the dealer should resuse the antifreeze they had to drain when they replaced the gasket and thermostat.I told the dealer that I was not going to play this phone chain game and that I would conference call all of us in. Well I called up warranty direct's claim special phone number and after waiting for 10 minutes the shop rep said that she needs to get back to work. I told her that I would call her back when I got the claims department on the phone. Well after another 10 minutes I got a person and immediately when I told him that I was a customer, he tried to get me off the phone and told me to call customer service. I told him no that I was calling to get it directly from them that I had bumper to bumper coverage and that nothing was denied in their system but that the dealer said that they denied it. I conferenced the dealer back in and when she asked the warranty rep if I had bumper to bumper he said yes. Then she asked why they denied this and that, and he said well we dont cover that. I jumped in and said that it was complete BS. The PCM caused this misfiring which led to the parts being broken, which led to the over flow of oil into the crankcase. They said that there was no codes to update the PCM. I told them how could the PCM tell itself that it needed to be fixed! It didnt even make any sense. Well they refused to pay it and the dealer dropped off because really they dont care who pays for the work. I was so furious and the claim guy told me that he couldnt help me anymore and when I asked for a supervisor, he said that I could only talk to the customer service department.I called up the customer service department and immediately asked for a supervisor. I told the lady that I was upset and that I wasnt upset at her but that after paying thousands of dollars on what was supposed to be a bumper to bumper policy, they were being ridiculous on a couple of BS items which they would still make out like a bandit from me. I told them that they were fighting me on $300 for something which I said was not arbitrary. I told them that I would not back down on this and that I would call them every single day if I had to to argue with them about it. I also told them that I was going to go to every review site on the internet and blast them for their misleading sucky coverage. The customer service rep and manager were both Very nice. They tried to work with me. The manager said that she couldnt change the outcome of the claims manager but that she could try and work with me on some of the costs. She agreed to reimburse me $100 bucks which still not even half of what I had to pay out of pocket plus the thousands of dollars wasted on WARRANTY DIRECT SUCKS!If others are on the fence about them I would think twice. I cant tell you what to do with your decision but I can only give you my 2 lousy experiences and total waste of money.and like many others have stated, their hold time on the phone was like 15 minutes.
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